Grand Jersey Hotel and Spa

We were greeted in a very friendly manner by Paul (concierge) who checked us in, took control of our luggage and accompanied us to our rooms. We had asked for rooms to be close together but they allocated a room on the ground floor for our daughter (my husband and I were on the second floor). We spoke to reception who explained that she had been upgraded to a larger room with a park view, and the alternative room would be smaller with no view, and suggested we had a look at the larger room first. Paul took us to view this and it was indeed a beautiful room which my daughter happily accepted. Paul gave us all the information about the hotel and area that we needed and was very helpful. As mentioned by everybody, the breakfast was second to none, with everything that you could possibly wish for. The service at breakfast also was outstanding. We enjoyed dinner in the Champagne Lounge on our first evening which was excellent with first class service. The rooms were very well appointed and toiletries and water were replenished every day.

There are lots of positive things to say about this hotel! For me the stand out thing through was the kindness, friendliness and helpfulness of the staff (I'm sorry not to remember everyone's names, but huge thanks to the lovely Ronojoy and Charlotte, the restaurant, bar and breakfast staff). I was with my elderly parents both of whom have a disability and the staff really went above and beyond to help and be kind, I am more grateful than I can say. The staff were truly outstanding and it made our holiday. Other big positives were: the convenience of the bar restaurant, and the food was really excellent both there and at breakfast, everything was delicious and there was a great range of options; our rooms all had wonderful sea views of the bay and Elizabeth castle; my parents used the spa and loved it; rooms had lots of storage space, nice toiletries in the bathrooms and comfy beds.

I love everything about this hotel, I've stayed here a few times before. The hotel had booked me into a first floor room with a balcony and a sofa. It was a lovely room, but I asked if I could be one floor higher up (I prefer the view of the sea from a higher position). No balconies on the second floor, so I think they had assumed I'd be happier on the first floor with that addition. It was absolutely no problem for me to switch rooms and they kindly showed me the alternative room and then arranged for my luggage to be brought up. Nothing is ever too much trouble at this hotel. Everyone is very welcoming and helpful. I always love that they provide a carton of fresh milk in the fridge... the tea is so much nicer that way!

excellent choice for breakfast staff were amazing and room was perfect and kept spotless.Spa facilities and pool were fabulous,Steps into were well designed as it allowed my disabled sister to swim 18 lengths which has never happened in 6 yrs.

Breakfast, accommodation, staff, room, location, everything matched beyond our expectations. Fantastic value for money, standard in my opinion is far higher than 5 tar hotels ive stayed at in London